Projects

Problem

Developers looking to onboard with new payments processor system, but struggled due to unclear guidance on where to start.

Audience

Third-party developers integrating crypto-based payment workflows.

Approach

Created guides around developer needs and added realistic request/response examples.

Artifacts / Deliverables

What I Improved

Reduced ambiguity and clarified first-time setup.

If I Had More Time

I'd expand the Error Handling section to include troubleshooting scenarios. I'd also add SDK-specific examples and an Integration Timeline.

Problem

Internal Support Team faced continuous 401 error from client with correct authentication used.

Audience

Support team providing guidance to users of ShidoniPay.

Approach

Created step-by-step runbook with step-by-step approach to issue and both external & internal solutions.

Artifacts / Deliverables

What I Improved

Reduced support tickets by 25% for this specific issue.

If I Had More Time

I'd add visual examples from logs.